Administrators

Legal notices Health benefits & health insurance plans contain exclusions and limitations

Aetna Student Health helps you provide simple solutions

Helping your students deal with health and insurance issues is one of your challenges. But it’s far from the only one. You’re likely managing budget cuts and trying to do more for less. You may be struggling to understand the impact of health care reform. And you’re probably looking for reassurance that you’ve made the right decisions for the health of your students.

Look to us for answers. We've been helping institutions of higher education just like yours since 1980, when we introduced the first school-sponsored health insurance plan. Today, we're here to help you protect your students, minimize your risk, and control your health care costs. So your students can meet their academic goals. And you can meet yours.

Log in to your secure account

You'll notice right away that your customer experience is important to us. We tailor Aetna Student Health resources to your school's needs. This relationship requires collaboration to provide students with quality service. To coordinate with you and to assist you, we offer several resources.

On-campus Health Plan Administrators can access and facilitate administration information online. Our administrator portal offers secure access to tools like E-Stat and E-Referral. You will need a username and password to access online programs developed for your school.

Administrators login

STP file transfers

You can use this is a secure interface for college health plan administrators to upload and download data files to Aetna Student Health.

Access STP file transfers

Learn about our student health plans

Knowledge and experience

For more than 30 years,* student health insurance has been our focus. Now, more than ever, we're passionate about working with you to help keep your students healthy and productive. To that end, we're proud to offer our suite of products and services. They give students the economic protection of insurance while they work toward their academic goals. As one of the largest student health insurance plan administrators in the country, we offer:

Excellent customer service
You'll have an experienced Aetna team servicing your account. They can help in many ways including plan enrollment, IT integration, marketing and communications to help engage your students, and more.

Administrative capabilities
Our program implementation begins with an organized enrollment system with online enrollment/waiver processing. Plan selection is easier for students, plus your paperwork and administrative time is reduced.

Ways to contain costs
We educate members and health care providers on best practices to help cut your costs. We'll also help you increase efficiencies in enrollment, policy management and health center billing.

Strong national provider networks
Our networks are strong with more than 1 million** health care providers nationwide.

Quality and safety
We use advanced technology to analyze information from all of our plans and programs. This helps ensure that drugs are used safely so students can achieve their best health. It can also help save money. For example, point-of-service (POS) safety edits alert network pharmacies of situations such as therapeutic duplication.

Health care reform information
We're a leader in keeping our customers informed about health care reform requirements.

Account Services
The benefits of working with one of the largest health care organizations include:

Experienced team focused on servicing your account
Online enrollment/waiver system
Flexibility to customize online enrollment/waiver for specific student groups
Experience with standard or unique bursar systems
Real time claims activity monitoring
Customized audit options

*First school administered in 1980.

**Aetna corporate facts

Insurance plans and programs

The benefits and services that we offer include:

Medical plans that feature 24/7 coverage anywhere in the world, with no out-of-area limitations
A national network of more than 1 million health care providers including more than 650,000 primary care doctors and specialists and more than 5,600 hospitals*
Access to discount programs including vision and fitness programs. Also includes natural products and services (such as acupuncture) as well as fitness and weight management
Informed Health® Line**, which allows students to talk directly to a registered nurse
Access to emergency travel assistance services

*As of December 31, 2016

**While only a doctor can diagnose, prescribe or give medical advice, the Informed Health Line nurses can provide information on more than 5,000 health topics.

Additional plans and programs

Additional products to give your students even more health-related benefits:

Insurance products that complement our student medical health insurance plans
Discount programs that offer immediate savings on vision, dental and pharmaceutical-related services
The Guardian Angel Program to help fight opioid addiction
Our Student Assistance Program (SAP) and more

Ancillary Products (PDF)

Additional digital tools

Aetna Health^SM App: Access information about your plan, search for and connect to care, manage and pay claims, and more—so you can make the most of your benefits and take control of your health. Learn more about the Aetna Health app and download on the App Store or Google Play today.

Digital ID Cards: Your students can find their digital ID card on their member website. It’s easy to print one, too. Or they can save it to their picture collection from any mobile device, so it’s ready to share at their next doctor’s visit. For more information, review the PDF below:

Digital ID Card Flier for School Administrators (PDF)

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This material is for information only. Health insurance plans contain exclusions and limitations. Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna does not provide care or guarantee access to health services. Discount programs provide access to discounted prices and are NOT insured benefits. The member is responsible for the full cost of the discounted services. Information is believed to be accurate as of the production date; however, it is subject to change.