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Accessibility Services

Accessibility Services:

If you are having trouble accessing information on our website, our Customer Service representatives can assist you. Please call them at the number on your member ID Card or at 877-480-4161. Relay services for individuals with a hearing disability are available by dialing 711.

If you are a person with a disability who needs assistance using our websites (or mobile apps), our Customer Service Representatives can assist you. Please call them at the number on your member ID Card or at 1-877-480-4161 from 9 a.m.-5 p.m. ET Mon-Fri. Persons with a hearing or speech disability can use 711 for Telecommunications Relay Service (TRS).

If you need a copy of your ID Card call 1-877-480-4161.

Aetna strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards. We are committed to making our information accessible to everyone, including people with disabilities. To meet this commitment we have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA as our corporate standard.

See the WCAG accessibility guidelines

If you need a PDF in an accessible format, you can request it online.

Request an accessible PDF


 

Accessibility Services: If you are a person with a disability who needs assistance using our websites, our Customer Service Representatives can assist you. Please call them at the number on your member ID Card or at 877-480-4161 from 8:30 a.m.-5:30 p.m, Mon-Fri. Persons with a hearing or speech disability can use 711 for Telecommunications Relay Service (TRS).

If you need a PDF document in an accessible format, you can request it directly through"Contact Us" here or at the top of the page.

151 Farmington Avenue, Hartford, CT 06156. Aetna Student Health Agency Inc. is a duly licensed broker for student accident and health insurance in the Commonwealth of Massachusetts. Massachusetts license number: 10041444. California license number: OB84599.

Student health insurance plans are underwritten by Aetna Life Insurance Company (Aetna). In MD and NJ, student medical insurance is underwritten by Aetna Health and Life Insurance Company (AHLIC).Self-insured plans are funded by the applicable school, with claims administration services provided by Aetna Life Insurance Company. Aetna Student HealthSM is the brand name for products and services provided by Aetna Life Insurance Company, Aetna Health and Life Insurance Company and their affiliated companies.