Accessibility Services
Accessibility Services:
If you are having trouble accessing information on our website, our Customer Service representatives can assist you. Please call them at the number on your member ID Card or at 1-877-480-4161 (TTY: 711).
If you are a person with a disability who needs assistance using our websites, our Customer Service Representatives can assist you. Please call them at the number on your member ID Card or at 1-877-480-4161 (TTY: 711) from 9 a.m.-5 p.m. ET Mon-Fri.
If you need a copy of your ID Card call 1-877-480-4161 (TTY: 711).
Aetna strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards. We are committed to making our information accessible to everyone, including people with disabilities. To meet this commitment we have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA as our corporate standard.
