How do I...
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How do I enroll?
How do I receive a replacement insurance identification card?
How do I access a listing of in-network providers and facilities?
Travel Assistance Services
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Who do I call in an emergency away from campus?
How do I find a qualified medical provider when I am traveling?
Will I receive a separate ID card for the travel assistance services?
Do I have to call On Call International before I leave on a trip?
If I have an accident or illness, and the hospital or I arrange all the necessary transportation, will On Call International reimburse me for the expenses involved?
What if the foreign hospital refuses to accept my insurance and requires me to pay in full at the time of services?
Will On Call International transport a family member or friend to be at my side?
What happens when I'm ready to be discharged but I still need assistance?
I don't travel internationally--what's the benefit of this service to me?
Why is it important to use your emergency assistance services?
Do I have to purchase my school's student health insurance plan to receive travel assistance services?
What are emergency travel assistance services?
Why buy student insurance?
What is spouse and dependent coverage?
Why should I purchase a student health insurance plan?
What are the risks and costs of purchasing a short-term policy instead?
International Student Information
What are the insurance requirements for international students in Massachusetts?
What are the Visa requirements for international students?
Questions about Claims
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How do I file a claim for foreign medical services?
Is it my responsibility to file a medical claim?
Plan Coverage
What do I do if I am sick and need to go to the hospital?
What access to local and national providers do I have?
Does my health insurance plan cover treatment for substance abuse and mental illness?
Does my health insurance plan cover pregnancy?
When is precertification required?
LEGAL DISCLAIMERS
Aetna Student Health provides access to certain Accidental Death and Dismemberment (AD&D); Medical Evacuation/Repatriation (MER); Natural Disaster and Political Evacuation (NDPE); and Worldwide Emergency Travel Assistance (WETA) coverages and services through a contractual relationship with On Call International, LLC (OnCall). AD&D coverage is underwritten by Fairmont Specialty dba United States Fire Insurance Company (USFIC). MER & NDPE membership services are administered by OnCall. These services, programs or benefits are offered by vendors who are independent contractors and not employees or agents of Aetna Student Health. This material is for information only. Plans and programs provided through OnCall contain exclusions and limitations. Review the Aetna Student Health Description of On Call Services document for conditions, limitations and exclusions. Information is believed to be accurate as of the production date; however, it is subject to change.
Accessibility Services: If you are a person with a disability who needs assistance using our websites, our Customer Service Representatives can assist you. Please call them at the number on your member ID Card or at 877-480-4161 from 8:30 a.m.-5:30 p.m, Mon-Fri. Persons with a hearing or speech disability can use 711 for Telecommunications Relay Service (TRS).
If you need a PDF document in an accessible format, you can request it directly through"Contact Us" here or at the top of the page.
151 Farmington Avenue, Hartford, CT 06156. Aetna Student Health Agency Inc. is a duly licensed broker for student accident and health insurance in the Commonwealth of Massachusetts. Massachusetts license number: 10041444. California license number: OB84599.
Student health insurance plans are underwritten by Aetna Life Insurance Company (Aetna). In MD and NJ, student medical insurance is underwritten by Aetna Health and Life Insurance Company (AHLIC).Self-insured plans are funded by the applicable school, with claims administration services provided by Aetna Life Insurance Company. Aetna Student HealthSM is the brand name for products and services provided by Aetna Life Insurance Company, Aetna Health and Life Insurance Company and their affiliated companies.