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Nondiscrimination Notice

Discrimination is Against the Law

Aetna Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with 45 CFR § 92.101(a)(2)). Aetna Inc. does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

Aetna Inc.:

  • Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:

    • o Qualified sign language interpreters
    o Written information in other formats (large print, audio, accessible electronic formats, other formats).

  • Provides free language assistance services to people whose primary language is not English, which may include:

    • o Qualified interpreters
    o Information written in other languages.

    If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, call 1-877-480-4161 (TTY: 711)or the number on the back of your ID card.

    If you believe that Aetna Inc. has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

    Civil Rights Coordinator
    Attn: 1557 Coordinator
    CVS Pharmacy, Inc.
    1 CVS Drive, MC 2332,
    Woonsocket, RI 02895

    Phone: 1-800-648-7817 (TTY: 711)
    Email: CRCoordinator@aetna.com

    You can file a grievance in person, by mail, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.

    You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

    U.S. Department of Health and Human Services
    200 Independence Avenue, SW
    Room 509F, HHH Building
    Washington, D.C. 20201
    1-800-368-1019, 1-800-537-7697 (TDD)

    Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
    This notice is available at Aetna Inc.’s website: https://www.aetnastudenthealth.com

    Language accessibility statement

    Interpreter services are available for free.

    Attention: If you speak English, language assistance service, free of charge, are available to you. Call 1-877-480-4161 (TTY: 711).

    Español/Spanish
    Atención: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-480-4161 (TTY: 711).

    አማርኛ/Amharic
    ልብ ይበሉ: ኣማርኛ ቋንቋ የሚናገሩ ከሆነ፥ የትርጉም ድጋፍ ሰጪ ድርጅቶች፣ ያለምንም ክፍያ እርስዎን ለማገልገል ተዘጋጅተዋል። የሚከተለው ቁጥር ላይ ይደውሉ 1-877-480-4161 (መስማት ለተሳናቸው: 711).

    العربية/Arabic
    ملحوظة: إذا كنت تتحدث اللغة العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1-877-480-4161 (رقم الهاتف النصي: 711).

    Ɓàsɔ̍ɔ̀ Wùɖù/Bassa
    Dè dɛ nìà kɛ dye̍ɖe̍ gbo: Ɔ jǔ ke̍ m̀ dyi Ɓàsɔ̍ɔ̀-wùɖù-po-nyɔ̀ jǔ ni̍, nìi̍ à wuɖu kà kò ɖò po-poɔ̀ ɓɛ̍ m̀ gbo kpa̍a. Ɖa̍& 1-877-480-4161 (TTY: 711).

    中文/Chinese
    注意：如果您说中文，我们可为您提供免费的语言协助服务。请致电 1-877-480-4161 (TTY: 711)。

    فارسی/Farsi
    توجه: اگر به زبان فارسی صحبت می کنید، خدمات زبانی رایگان به شما ارایه میگردد، با شماره
    1-877-480-4161 (TTY: 711) تماس بگیرید.

    Français/French
    Attention : Si vous parlez français, vous pouvez disposer d’une assistance gratuite dans votre langue en composant le 1-877-480-4161 (TTY: 711).

    ગુજરાતી/Gujarati
    ધ્યાન આપો: જો તમે ગુજરાતી બોલતા હો તો ભાષાકીય સહાયતા સેવા તમને નિ:શુલ્ક ઉપલબ્ધ છે. કૉલ કરો 1-877-480-4161 (TTY: 711).

    Kreyòl Ayisyen/Haitian Creole
    Atansyon: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-877-480-4161 (TTY: 711).

    Igbo
    Nrụbama: Ọ bụrụ na ị na asụ Igbo, ọrụ enyemaka asụsụ, n’efu, dịịrị gị. Kpọọ 1-877-480-4161 (TTY: 711).

    한국어/Korean
    주의: 한국어를 사용하시는 경우, 언어 지원 서비스가 무료로 제공됩니다. 1-877-480-4161 (TTY: 711) 번으로 전화해 주십시오.

    Português/Portuguese
    Atenção: a ajuda está disponível em português por meio do número 1-877-480-4161 (TTY: 711) Estes serviços são oferecidos gratuitamente.

    Русский/Russian
    Внимание: если вы говорите на русском языке, вам могут предоставить бесплатные услуги перевода. Звоните по телефону 1-877-480-4161 (TTY: 711).

    Tagalog
    Paunawa: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-877-480-4161 (TTY: 711).

    اردو/Urdu
    توجہ دیں: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت دستیاب ہیں ۔ 1-877-480-4161 (TTY: 711) پر کال کریں.

    Tiếng Việt/Vietnamese
    Lưu ý: Nếu quý vị nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho quý vị. Gọi số 1-877-480-4161 (TTY: 711).

    Yorùbá/Yoruba
    Àkíyèsí: Bí o bá nsọ èdè Yorùbá, ìrànlọ́wọ́ lórí èdè, lófẹ̀ẹ́, wà fún ọ. Pe 1-877-480-4161 (TTY: 711).
     

    Legal notices

    Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

    Health benefits and health insurance plans contain exclusions and limitations.

    See all legal notices